Policies & ADA

Policies and Information

Our goal is to ensure your stay with us is as enjoyable and memorable as possible. To help us provide a superior guest experience to everyone who stays with us, please review and adhere to the following policies.

Smoking

All Donna’s Premier Lodging accommodations are non-smoking. This includes all tobacco products, electronic cigarettes and similar devices, as well as the lighting, burning or combustion of any substance, including but not limited to incense and any plant material.  Non-compliant guests will be asked to leave without reimbursement and charged an extra fee.

Alcohol

Alcoholic beverages are allowed. Any stains to towels, bedding or carpet resulting from the consumption of alcohol will be charged accordingly. So that every guest can enjoy a peaceful, relaxing stay, we ask that you enjoy adult beverages in moderation. Intoxicated guests may be asked to leave.

Cancellation for Overnight Stays and Add-ons

Due to our boutique-sized inn and the personal attention we offer every guest, your payment is your room reservation commitment. It is also our commitment to you that your room will be ready when you arrive, with all add-ons prepared as scheduled. 


Cancellations made up to two weeks prior to arrival will receive a full refund, less a $100.00 and applicable credit card fees. Refunds will be processed within five to seven business days. A request to change the date/move a reservation or cancel a reservation less than two weeks before your arrival is considered non-refundable for the full amount of your stay, along with any add-ons.


If a gift card is being used for your stay, the value of the card will be retained to cover the cost of the reservation (if under two weeks prior to your scheduled stay) or $100.00 subtracted from the card, if cancellation is made two weeks or more before your scheduled stay.

Pets and Service Animals

Pets and/or ESAs are not allowed. If this policy is violated, there will be a $250.00 cleaning fee.  For the convenience of our guests, there is a kennel service nearby. Service animals that are under the ADA Title II and III are permitted with proper documentation. Please inform us of your documented service animal when making your reservation so we can plan accordingly for your stay.

Check-In and Check-Out

5523 East Street Berlin, OH 44610 

Check-in

  • Check-in begins at 3:00 PM unless we are able to have the room ready prior to 3:00 PM. Guests will receive a text if room is ready prior to 3:00 PM
  • For guests looking for a traditional check-in, our front office is staffed until 3:00 PM for those that would like to check-in direct with one of our staff members.
  • Rooms are not guaranteed before 3:00 p.m.

Check-Out

  • Check-out is by 10:45 a.m.
  • Please turn your key in and check out at the front desk/office at 5523 East Street Berlin, OH 44610

ADA Website Compliance

Our goal is to provide a wonderful experience in the desirable location of Berlin, OH. We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome's ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing. If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you.


5523 East Street Berlin, OH 44610

(330) 893-3068

Owner: Donna Marie Golden

info@donnasofberlin.com 


We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on http://www.donnasofberlin.com regardless of device type and whether an individual requires assistive technology. Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features here. If you have any questions or would like to report any issues related to the accessibility features of our property's website, please contact us at info@donnasofberlin.com

Bed and Breakfast Website Accessibility Features

This inn's website for Donna's Premier Lodging B&B is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our inn's website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Browser Help

Optimize the way you view your web browser. If you have difficulty in reading our website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage: Learn about the Accessibility features of these major Internet Browsers below:


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